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Complaints Process

We strive to deliver excellent customer service but understand that sometimes things can go wrong and we therefore value your feedback to enhance our service.

You can get in touch using our email address [email protected] or by letter - Complaints, CBT Clinics Ltd, 31 Bootham, York, YO30 7BT

Alternatively, please call 01904 620 781, lines are open 08.00 to 19.00 Monday to Friday, 09.00 to 13.00 Saturday.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and resolution with five working days.

News / Social

18th October 2018

Personal Injury Awards 2018 Shortlisted: Supporting the Industry

Delighted to be shortlisted for ‘Supporting the Industry’ Award at the Personal Injury Awards 2018! #PIAwards [Read More]

18th October 2018

Personal Injury Awards 2018 Shortlisted: Rehab Provider of the Year

Over the moon to be shortlisted for ‘Rehab Provider of the Year’ at the Personal Injury Awards 2018!#PIAwards [Read More]

18th October 2018

Personal Injury Awards 2018 Shortlisted: Young Achiever of the Year

So pleased to announce the outstanding talents of Sarah Page, Clinical Service Manager at CBT Clinics, have been recognised in [Read More]

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Office Opening Times

Monday-Friday
08.00 – 19.00
Saturday
09.00 – 13.00

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Contact Us

Call us on 01904 620 781 or email [email protected]

Alternatively complete the form below.