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Complaints Process

We strive to deliver excellent customer service but understand that sometimes things can go wrong and we therefore value your feedback to enhance our service.

You can get in touch using our email address [email protected] or by letter - Complaints, CBT Clinics Ltd, 31 Bootham, York, YO30 7BT

Alternatively, please call 01904 620 781, lines are open 08.00 to 19.00 Monday to Friday, 09.00 to 13.00 Saturday.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and resolution with five working days.

News / Social

7th August 2018

CBT Clinics Celebrating Mental Health Excellence In The Workplace

Behind a strong, motivated and productive team is excellent, protected mental health. Our Founder & CEO Antony Brown will be [Read More]

24th July 2018

HAPPY App Launch

Here at CBT Clinics, we are delighted to announce the launch of HAPPY, a new app developed by Medelinked digital [Read More]

17th July 2018

Digital Innovation in Mental Health Conference 2018

CBT Clinics are looking forward to sharing our vision on technology and mental health during the Digital Innovation in Mental [Read More]

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08.00 – 19.00
09.00 – 13.00

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Contact Us

Call us on 01904 620 781 or email [email protected]

Alternatively complete the form below.