We strive to deliver excellent customer service but understand that sometimes things can go wrong and we therefore value your feedback to enhance our service.

You can get in touch using our email address [email protected] or by letter – Complaints, CBT Clinics Ltd, 31 Bootham, York, YO30 7BT

Alternatively, please call 01904 620 781, lines are open 08.00 to 19.00 Monday to Friday, 09.00 to 13.00 Saturday.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and resolution with five working days.