Complaints Process

We strive to deliver excellent customer service but understand that sometimes things can go wrong and we therefore value your feedback to enhance our service.

You can get in touch using our email address [email protected] or by letter – Complaints, CBT Clinics Ltd, Holgate Park Drive, YO26 4GN

Alternatively, please call 01904 620 781, lines are open 08.00 to 19.00 Monday to Friday, 09.00 to 13.00 Saturday.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and resolution with five working days.

News / Social

28th May 2020

Customer Care Awards goes virtual and shortlist announced!

Cover announce the winners of their Customer Care Awards at a special online ceremony on 15 July – the protection [Read More]

18th May 2020

Doing Good Does You Good

So, it’s Mental Health Awareness week this week and the theme this year is #kindness. In this unprecedented time of [Read More]

2nd January 2020

CBT Clinics CEO wins Outstanding Achievement of the Year Award at 2019 Personal Injury Awards!

We’re incredibly proud of our CEO Antony Brown, for being awarded the Outstanding Achievement of the Year at the 2019 [Read More]

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Office Opening Times

Monday-Friday
08.00 - 19.00
Saturday
09.00 - 13.00
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Contact Us

Call us on 01904 620 781 or email [email protected]

Alternatively complete the form below.


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