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Complaints Process

We strive to deliver excellent customer service but understand that sometimes things can go wrong and we therefore value your feedback to enhance our service.

You can get in touch using our email address [email protected] or by letter - Complaints, CBT Clinics Ltd, 31 Bootham, York, YO30 7BT

Alternatively, please call 01904 620 781, lines are open 08.00 to 19.00 Monday to Friday, 09.00 to 13.00 Saturday.

We have a robust complaints procedure, ensuring we acknowledge your complaint within 48 hours, investigate it thoroughly and provide a written response and resolution with five working days.

Testimonials

Occupational Health Advisor

Thank you & your team for all the support & excellent service you have provided to both myself and our employees – CBT Clinics is definitely the best psychological therapy service I have encountered and will certainly promote your Company when I move on to pastures new.

Occupational Health Advisor

                     “I really appreciate how quickly your Company can respond to referrals & how professional you all are when deal with sensitive cases– your attention to detail is very much appreciated”

Senior Supplier Relationship Manager – UK Insurer

“Once again, I find myself bowled over by your can do attitude.”

Senior Occupational Health Manager – Global FMCG Company

“You are brilliant.  Thank you so much for your help, I really appreciate it.”

European Health & Safety Manager – Global Food Manufacturer

“Thank you for the very productive training session in Barcelona.  It has been really valuable for the team and myself to understand
what we can do as a team, and as individuals, to help ourselves and each other to manage stress better.”

Procurement Manager – UK Private Medical Insurance Provider

“CBT Clinics consistently demonstrated innovative thinking, not just in digital plans, but throughout the proposition discussions.”

Sourcing Manager – UK Private Medical Insurance Provider

“The quality of CBT Clinics Treatment Co-ordinators significantly enhance the customer journey with their relationship building
and greater speed of access compared to other providers.”

Director – UK Group Income Protection Provider

“Selecting CBT Clinics to deliver our service was simple.  They scored the highest in each category of the tender process and went beyond our expectations with their innovative thinking.”

News / Social

9th March 2018

National Apprenticeship week

It’s National Apprenticeship week and to celebrate we would like you to meet our rising stars! At CBT Clinics, we [Read More]

7th February 2018

Children’s Mental Health Week

We’re passionate about supporting children and young people. Over the past 12 months we have helped hundreds of children to [Read More]

19th January 2018

Highly commended for Outstanding Commitment to Training at 2018 Modern Law Awards

We are thrilled to have been highly commended for Outstanding Commitment to Training at 2018 Modern Law Awards. [Read More]

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Office Opening Times

Monday-Friday
08.00 – 19.00
Saturday
09.00 – 13.00

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